Terms & Conditions
General
These terms and conditions are between you and Rho Hotel (Rho Hotel B.V.) and apply to all bookings of hotel rooms, to the exclusion of all other general terms and conditions.
You agree that you will make reservations in good faith for legitimate use by you and your invited guests only and not for any other purpose, including but not limited to reselling, impermissibly assigning or posting on third party websites, or making speculative, false or fraudulent reservations or any reservations in anticipation of demand.
These terms and conditions and any bookings made under them shall be governed by and construed in accordance with Dutch law. This choice of law is without prejudice to consumer protection afforded by provisions that cannot be derogated from by agreement by virtue of the law which, in the absence of any choice, would have been applicable in the country where you reside. Disputes shall be submitted to the exclusive jurisdiction of the competent court of Amsterdam, the Netherlands.
Rates & City tax
The room rate charges agreed when you made your reservation will apply to your booking. Meals, drinks and other extras are not included in room rate charges, unless otherwise agreed on (if booked breakfast included). All charges are including service and VAT and must be paid in local currency. Prices are subject to change without further notice. Room rate, breakfast and city tax charges must be paid upon arrival. All other charges must be paid upon check-out.
City tax will apply. The city tax may change between the time of booking and the time of your stay in our hotel. The city tax in Amsterdam is 7% per room per night and €3,- per person per night.
Please note that we are obligated to cancel your reservation if we do not receive a credit card as a guarantee.
Cancellation, no show & changes
Do you want to cancel your reservation? We have two types of rates; flexible and non-refundable. For all (groups)bookings from 5 persons and counting, will apply our groups cancelation policy mentioned in your booking confirmation.
Flexible rate
You are able to cancel your reservation free of charge until 24 hours before arrival date 00:00. Cancellations after this time will be charged for the first night. We only accept cancellations in writing. For any unforeseen incidents, we advise you to take a travel and / or cancellation insurance at all times.
Refunds of prepaid charges are generally processed within 10 business days after your request to cancel or modify your booking.
No-show
In case of no-show, we will charge the first night of your reservation when you have made a flexible booking.
Changes
Should you wish to amend your reservation, neither the availability nor the rate upon your booking can be guaranteed. To avoid late cancellation costs, we advise you to amend your reservation at least 24 hours prior to the arrival date 00:00.
Check-in time
Our check-in time is from 3 p.m. on. Should you wish to guarantee an early arrival, we advise you to reserve the night prior to your arrival. Please note that this is subject to availability.
Check-out time
At our hotels the check-out time is until 11 a.m.
Early check-out
Should you wish to depart earlier than the reserved departure date, we kindly ask you to inform us before 3 p.m. the day prior to your departure. This will also be to prevent any late cancellation costs.
Underaged
The minimum age to check-in is 18 years old.
Pets
Unfortunately, pets are not allowed in the hotel.
Non- smoking
The hotel including all rooms, garage and all public spaces are non-smoking. When evidence of smoking is found in your room or in the public areas, the management holds the right to take appropriate measures this includes a penalty fee.
Parking
The Rho Hotel has an indoor parking for guests only and only for those with a parking reservation. The Rho Hotel is not liable for any damage, loss or theft in the garage.
Liability
The management cannot be held liable for lost or theft of your belongings in the hotel, public spaces or garage.
Lost & Found
All items found in the hotel will be registered and stored for three months.
Damage to our hotels and property
Any damage to rooms or the hotel caused by you or your party during the stay and items missing upon your departure will be charged to your credit card in file.
Unforeseeable circumstances
The Rho Hotel does not accept liability or pay any compensation for our failure to provide services contracted due to circumstances beyond our control: (natural) disaster, fire, (acts of) war and terrorism, strikes, riots, civil disorder, governmental regulations, industrial disputes, adverse weather conditions or any other exceptional and catastrophic event, circumstances or emergency, making it impossible, illegal or preventing guests from staying in our hotel.
WIFI
Throughout the building all guests can enjoy our complimentary WIFI services. Ask the reception for the password and/or login details.
Our wireless network is provided without warranties of any kind, either expressed or implied. We do not warrant that access to our wireless network will be uninterrupted, timely, secure or error-free at all times or will meet your requirements. The Rho Hotel is not responsible for the security, integrity, accuracy or completeness of any information that you transmit or receive while using our WIFI. You may not use our WIFI network for any purpose that is unlawful or prohibited.
Privacy
During your stay, the Rho Hotel collects your personal data such as provided by the registration card upon arrival and optained through the booking process. These data are processed in accordance with our Privacy Statement as well as GDPR applicable laws and regulations. Data collected by third booking parties using cookies etc. when browsing their website, is beyond our control. We will refer to the Privacy Statement of the agency you used to make your booking.
Rho Hotel B.V.
Nes 11-23
1012KC, Amsterdam
The Netherlands
+31206207371